INTERIOR DESIGN
Frequently Asked Questions
If you're considering hiring an interior designer, you might be wondering:“Do I need a designer? What will I get for my money?” It's important to remember that a designer is providing intangible goods: expertise and ideas. For clients who have not used a designer before, and for those expecting immediate results, the early stages can be frustrating. We've listed below some common questions and answers to provide you with all the information that you need upfront to decide whether or not hiring a designer is the right fit for you.
HOW WILL I BE BILLED?
Vision & Hammer provides hourly interior design services with a 30-hour minimum. Every design business is structured differently with regard to billing. Some opt for a flat fee per room, some include heavy markups, and others are based on a percentage of the project total. We feel it’s important to provide our client base with full transparency and flexibility to meet their design needs.
WHAT IS CONSIDERED ‘BILLABLE’?
All correspondence with vendors (i.e. purchasing a product, order tracking, coordinating returns, misc. inquiries)
All correspondence with contractors (i.e. project updates, conveying relevant materials or remodel information, discussing timeline / scheduling)
All correspondence with client discussing project-related details, responding to questions & notes via text, email, Instagram, etc. Yes, this includes texts (especially 7am on a Saturday texts).
In-person and online sourcing for products (aka: product research)
Loading, unloading and packaging time of products into company vehicles & client homes
In-person and online returning or exchanging of unwanted and/or damaged items, including all associated correspondence with relevant vendors
Creating client visuals and presenting mood boards
In-person returns & payment pick-up, (if client opts for check vs. electronic options)
Installation time (haulin’ in all those pretty new pieces!)
WHAT IS CONSIDERED ‘NON-BILLABLE’?
Any work required due to a mistake made by V&H. Mistakes happen! And when it’s ours, we will make it right at no additional cost to you
Taking photos of your beautiful new space upon completion
Discussing our human babies, fur-babies, the Astros….
WILL I RECEIVE ANY KIND OF DESIGN DISCOUNT ON PURCHASES?
We extend a 5% trade discount off MSRP pricing to all of our design clients, provided that Vision & Hammer has an existing trade account with that vendor and is also the one making the direct purchase. We do not receive nor do we extend any kind of discount made through budget, wholesale retailers such as Amazon, Target or Wayfair. Likewise, we do not endorse nor do we typically recommend these retailers. You get what you pay for!
DOES VISION & HAMMER DESIGN NEW BUILDS AND WORK ON REMODELS?
Yes! Kitchen and bathroom renovations are our bread & butter. We can assist with anything from carpentry designs, paint colors & countertop selections to fully designing the entire home with your contractor or builder. We work with various contractors who we trust to help you complete your project. We are also happy to partner with any general contractor or sub-contractors with whom our clients already have a pre-existing relationship. If you’ve already started on a kitchen remodel with a general contractor but decide that you’d like to hire Vision & Hammer for full interior design services or just a paint color or finish consult, we’re happy to work alongside your existing remodel team.